SCI’s Help Desk enables our customer to easily and efficiently initiate service requests. For service requests during normal business hours (8:00 am to 4:30 pm EST) please use the following:
SCI Help Desk:
Toll-free 1-800-775-8150
Local (716) 681-4646
Option 1 for a business hours request and an operator will process your call
SCI Help Desk E-Mail:
To better serve you, please provide the following information when requesting service:
- Name of Company
- Contact Name
- Telephone Number
- Site where service is to be performed
- Full Address
- Description of the Problem or System Change
- Requested Response Time
- Any related Reference or Purchase Order Numbers
SCI Supports
- AVAYA
- ADTRAN
- Nextiva
- Cloud-Based Solutions
- BCM One
- Legacy Phone Systems
- Data Centers
- Security & Monitoring
- Wireless Communications
- Cable TV
- Video Conferencing
Response Time
SCI provides flexible troubleshooting and repair services at your request with a response time to meet the demands of your business.
- Non-emergency repairs that are initiated during normal business hours generally have a 48-hour response time.
- Move, Add or Change (MAC) requests generally serviced within five (5) business days from the time in which the request was received.
We hope that you find the SCI Help Desk a valuable business tool. We look forward to servicing your telecommunications and business IT needs now and in the future.
